Privacy Policy

Disney Paris Transfer provides private passenger transfers, airport and train-station pickups, tours, and related transport services. For the personal information described in this policy, Disney Paris Transfer acts as the data controller.

This policy applies when you browse our website, request a quote, make or manage a booking, contact our team, or use one of our transport services.

We collect only the information reasonably needed to arrange your journey, support you, process payment, and operate the website.

• Identity and contact details, such as your name, email address, telephone number, country, and billing details.
• Booking and journey details, including pickup and destination addresses, travel dates and times, flight or train information, passenger numbers, luggage, child-seat requirements, and special instructions.
• Transaction details, including the amount, currency, selected payment method, payment status, and payment-provider reference. Card details are entered directly into Stripe's secure checkout and are not stored by us in full.
• Communications you send to us by email, contact form, telephone, WhatsApp, or during customer-support conversations.
• Technical and usage information, such as IP address, browser and device type, pages visited, referring page, cookie identifiers, and basic diagnostic information.

Most information comes directly from you when you complete a form, place a booking, or contact us. We may also receive information from a person booking on your behalf, from payment and communications providers, or automatically through essential website technologies.

If you provide another passenger's information, you should make sure that you are authorised to do so and that the passenger understands how their information will be used.

• To provide a quote, confirm and manage your booking, assign a suitable driver and vehicle, and deliver the requested journey. This processing is necessary to enter into or perform our contract with you.
• To send confirmations, pickup instructions, service updates, receipts, and replies to your questions.
• To process payments, refunds, fraud checks, accounting records, and legal or tax obligations.
• To operate, secure, troubleshoot, and improve our website and services where this is in our legitimate interests and does not override your rights.
• To send optional marketing communications where you have consented or where otherwise permitted by law. You may opt out at any time.
• To establish, exercise, or defend legal claims and to comply with requests from competent authorities where legally required.

We do not sell your personal information. We disclose it only when needed to provide the service, run the business, or comply with law.

• Drivers and transport partners receive the booking, passenger-contact, and journey details needed to complete your transfer.
• Payment providers such as Stripe process card payments and refunds under their own privacy terms.
• Website hosting, email, communications, analytics, customer-support, and professional advisers may process limited information on our behalf under appropriate confidentiality and data-protection obligations.
• Police, courts, regulators, insurers, or other authorities may receive information when disclosure is required by law or necessary to protect passengers, our team, or our legal rights.
• If our business is reorganised, sold, or transferred, relevant information may be disclosed under suitable safeguards as part of that transaction.

We retain personal information only for as long as necessary for the purpose for which it was collected. Retention periods depend on the status of the booking, customer-support needs, contractual limitation periods, and accounting, insurance, tax, and regulatory requirements.

When information is no longer required, we delete it, anonymise it, or securely restrict access until deletion is possible. Backup copies may remain for a limited period before being overwritten.

The website may use essential cookies to provide core features, remember choices, maintain security, and complete bookings. With your consent where required, we may also use measurement technologies to understand site performance and improve the booking experience.

You can control non-essential cookies through the available consent controls or your browser settings. Blocking essential cookies may prevent parts of the booking journey from working correctly.

Some service providers may process information outside the European Economic Area. Where this occurs, we require an approved transfer mechanism or other legally recognised safeguard, such as an adequacy decision or standard contractual clauses, unless a specific legal exception applies.

Depending on the circumstances, you may have the right to access, correct, erase, restrict, or receive a portable copy of your personal information; object to certain processing; and withdraw consent without affecting earlier lawful processing.

To exercise a right, email us using the address below. We may need to verify your identity before responding. You also have the right to lodge a complaint with the CNIL, the French data-protection authority, or the supervisory authority where you live or work.

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration, and disclosure. Access is limited to people and providers who need the information for an authorised purpose.

No internet or storage system is completely secure. If you believe information connected with your booking has been compromised, please contact us promptly.

Our services are booked by adults. We may receive limited information about child passengers, such as age group or child-seat requirements, only where needed to provide safe transport. A parent, guardian, or authorised adult should provide that information.

Our website may link to third-party websites or services. Their privacy practices are controlled by their respective operators, and we encourage you to review their notices.

We may update this policy to reflect changes to our services, providers, or legal obligations. Material updates will be posted on this page with a revised date.

Postal address: Disney Paris Transfer, 3 Rue Nungesser Et Coli, 93110 Rosny-Sous-Bois.

For privacy questions or requests, email contact@disneyparistransfer.com. Other business contact details are available on our Contact page.