Refund Policy

This Refund Policy applies to private transfers, tours, and related transport services booked directly with Disney Paris Transfer. Refund eligibility depends on the selected payment method, when we receive the cancellation request, whether the service has started, and the reason the service could not be completed.

Passenger-transport services booked for a specific date or time do not generally carry a separate 14-day distance-selling withdrawal period. Your cancellation rights are therefore set out below, subject always to any mandatory legal right that applies.

• Paid bookings: cancel at least 24 hours before the scheduled pickup to request a refund of the service amount, less the 10% transaction processing charge.
• Late cancellation: a paid booking cancelled less than 24 hours before the scheduled pickup is not eligible for a refund.
• Pay-to-driver bookings: no cancellation fee is charged because no advance service payment has been collected. Please still notify us as early as possible so that the driver is not dispatched unnecessarily.
• A cancellation is recorded when our team receives it. Sending a message does not change the booking until the request reaches us, so contact us promptly and retain the cancellation confirmation.

• The 10% card transaction processing charge is non-refundable, unless applicable law requires otherwise.
• Services that have already started or been completed are non-refundable.
• Additional costs already incurred because of a customer-requested change, extra stop, waiting time, parking, toll, specialist vehicle, or similar requirement are non-refundable once committed.
• A reduction in passenger numbers, luggage, distance, or requested extras after the cancellation deadline does not automatically reduce the confirmed price.
• Bank charges, foreign-exchange differences, or fees imposed by the customer's card issuer or payment provider are outside our control and are not reimbursed by us.

A booking is treated as a no-show when the passenger is not present at the confirmed place and time, cannot be reached using the contact details supplied, and has not informed us of a delay or change. No-shows are not eligible for a refund.

If you cannot find the driver, contact us immediately before leaving the meeting point or arranging alternative transport. This gives our team a reasonable opportunity to locate the driver and resolve the issue.

Tell us as soon as possible if a flight or train is delayed, cancelled, diverted, or rebooked. We will make reasonable efforts to adjust the pickup, but availability is not guaranteed and additional waiting or a replacement service may carry an extra charge.

If you ask to move a booking to another date or materially change the journey, we may treat the request as a change rather than a cancellation where availability allows. Any difference in price and committed third-party cost will be confirmed before the change is accepted.

If we cancel a confirmed service and cannot offer a suitable alternative, you may choose a refund of the amount paid for the affected service. Where only part of a multi-service booking is affected, the refund will be limited to that part.

If a problem occurs during a service, contact us promptly and provide a reasonable opportunity to put it right. Refunds or price reductions for partially delivered services will be assessed fairly based on the circumstances and any mandatory passenger or consumer rights.

Postal address: Disney Paris Transfer, 3 Rue Nungesser Et Coli, 93110 Rosny-Sous-Bois.

Email contact@disneyparistransfer.com or contact our support team using the details on the Contact page.

• Include the booking reference and lead passenger's name.
• State the service date, pickup time, and the journey being cancelled.
• Explain the reason for the request and attach any useful supporting information.
• Tell us whether you want to cancel the entire booking or only one journey in a return or multi-service booking.

We will review the request against this policy and the confirmed booking details. If approved, we aim to initiate the refund within 7 business days. We will send confirmation when the refund has been submitted to the payment provider.

Banks and card issuers control the time required to credit the refunded amount. Depending on the provider, currency, and country, the credit may take up to 30 days after the refund request reaches the banking network.

Refunds are issued to the original payment method and in the currency of the original transaction wherever possible. We cannot normally redirect a card refund to another card, person, or bank account.

If the original payment method is closed or no longer available, contact the issuing bank first. We may ask for additional verification before an alternative can be considered.

If you believe you were charged twice or see an amount you do not recognise, contact us promptly so that we can investigate the transaction. Please do not submit simultaneous refund and chargeback requests for the same payment, as this can delay the review.

Nothing in this section prevents you from using any dispute right available through your bank or under applicable law.

We may update this policy for future bookings. The version in effect when your booking was confirmed will normally govern that booking unless a change is required by law or is more favourable to you.

This policy should be read together with our Terms and Conditions. If you have a question before cancelling, contact us and quote your booking reference.